Hubungan Waktu Tunggu Pasien mendapatkan pelayanan dengan kepuasan diruang ugd RSUD sungai Rumbai tahun 2019

14.HARTATI SUKMA 1814201257, 14.HARTATI SUKMA 1814201257 (2022) Hubungan Waktu Tunggu Pasien mendapatkan pelayanan dengan kepuasan diruang ugd RSUD sungai Rumbai tahun 2019. Skripsi thesis, UNIVERSITAS PERINTIS INDONESIA.

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Abstract

14.HARTATI SUKMA 1814201257 ABSTRACT Patient satisfaction is one of those influenced by service waiting time. Long Waiting Time is at risk of lowering patient satisfaction and service quality. Patient visits at UGD RSUD Sungai Rumbai from January to June 2019 from 300 patients/month, average – average waiting time ≥ 5 minutes reach 70% of total visits. This is because the officers are not quiet and slow in the service because it is interrupted by the introduction of patients accompanying the patient. The aim of this research is to know the patient's waiting time relationship to get service with patient satisfaction in the area of the UGD RSUD Sungai Rumbai in 2019. The research was conducted on 30 November to 21 December 2019 with the number of respondents 73 people using accidental sampling technique. This method of research is descriptive analytic with cross sectional approach and using questionnaire measuring instrument. Data processing is conducted with Chi Square test to know the patient's waiting time relationship get service with patient satisfaction. Based on the results of the study showed most (65.8%) Patients experience a standard and largely unsuitable waiting time (74.0%) Patients feel less satisfied. Bivariate analysis found a meaningful relationship between the waiting time and the level of satisfaction of the patient get service with a degree of efficacy p < 0.05. Therefore advised the hospital to make SOP (Standard Operational Procedure) about the patient's waiting time in the UGD, so that the service can be done quickly by the UGD officers.

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